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The Collection processes need to become fully automated as volume increases and provide all those elements to safeguard the business while adhering to business and regulatory mandates. 

The Collections & Debt Recovery Management solution comprehensively addresses the needs of Financial Institutions that require an advanced tool for managing their Collection operations. The solution streamlines the entire collection process, reducing write-offs and provisioning, improving cash-flow, and allowing Financial Institutions to enhance their customer relationships, facilitating future sales opportunities.

Key Features

Workflow-based modeling of actions, including exceptions handling

Preparation and negotiation of binding agreements with third party collectors and legal agencies

Legal action budget analysis and expenses management

Rule-based case assignment to either internal or external legal agents

Securitisation of additional debtor assets

Monitoring of court proceeds and other legal actions - including auctions

Capture, classification and approval of all relevant expenses

Real time preparation of settlement invoices

Agent performance evaluation



Seamless integration with third party systems for Credit Lines, Collaterals and Non-delinquent customer facilities.

A highly sophisticated ‘self-learning’ environment which facilitates the forecasting of future operational requirements

Historical data, along with calculated metrics, measures the operational efficiency, advising on Capacity Planning and Financial KPI.

Why choose the Collections solution by Profile Software?

The Collections solution provides a complete debt recovery solution which reduces collection costs by maximising productivity, improving client service and assisting in reducing delinquency rates.